Refund & Cancellation Policy

1. General Policy

• All bookings, once confirmed, are non-cancellable and non-transferable except under specific conditions stated below.

• Refunds or billing adjustments will only be processed in cases where SPIL is directly responsible for a service failure or operational error.

• The consignor is advised to carefully review shipment details, pickup schedules, and payment status before confirming a booking.

2. Shipment Cancellation

• Before Pickup:

  • A shipment may be cancelled before the pickup is completed.

  • If cancellation occurs at the time of pickup, applicable service or visit charges may be deducted.

• After Pickup:

  • Once a shipment is picked up, no cancellation or refund will be processed.

  • If the shipment is returned to the consignor (RTO), charges for pickup, transit, and RTO will apply as per the agreed rate.

3. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• The shipment was delayed due to natural calamities, union strikes, or carrier failure beyond SPIL’s control.

• Incorrect documentation (invoice, e-way bill, declaration, etc.) caused delay or non-delivery.

• The shipment contained prohibited, contraband, or unsafe goods because of which delay occurred.

• Consignor failed to report a billing or invoice error within 24 hours of invoice generation.

• Shipments held due to outstanding or overdue payments.

4. Refund Eligibility

A refund or adjustment may be processed under the following conditions:

• Double payment or excess freight charge paid for the same shipment.

• Shipment booked but not picked up (invoice automatically stands cancelled in such cases).

• Confirmed billing discrepancy verified and approved by SPIL accounts department.

• Cancellation approved before dispatch of the pickup vehicle.

5. Refund Process

• Eligible refunds will be processed to the original mode of payment or adjusted against future invoices.

• The consignor must submit a written refund request to info@spinternationallogistics.in with supporting documents (invoice, payment proof, etc.).

• Refunds will be processed within 45 working days after verification and approval.