Terms & Conditions

Terms & Conditions: 

1) Shipment Related: 

 • Open Box Delivery in not allowed. 

 • Demurrage charges will apply if the shipment is held due to payment issues. 

 • Unless otherwise specified, the shipment will be considered at Owner’s Risk. 

 • All material must be completely packed; open or unsealed material will not be accepted for pickup. 

 • Only ground-floor pickup and delivery will be considered in case the building has no lift. 

 • The client has the right to raise an appeal in case of a weight dispute, limited to one instance per shipment. 

 • A maximum of three (3) free delivery attempts will be made for each shipment. After the mentioned number of attempts, the shipment will be considered Return to Origin (RTO). 

 • The consignment must not contain cash, real jewellery, contraband, illegal drugs, prohibited items, or any commodities that may cause safety hazards during air or surface transport 

 • If any contraband or prohibited goods are found in the consignment, the carrier reserves the right to destroy such goods without prior notice to the consignor. 

 • SPIL is not liable for any loss or delay of shipment caused by natural calamities, union strikes, or carrier failure. 

2) Billing Related: 

 • Any issue in the invoice (e.g., GST number, billing amount, etc.) must be reported within 24 hours of invoice generation. 

 • The debtor is liable to clear the payable amount before the due date, failing which penalties may be charged. 

 • SPIL reserves the right to hold shipments in case of overdue payments. 

 • The invoice stands cancelled if the consignment is not picked up, except for RTO cases. 

 • SPIL reserves the right to deduct any due invoice amount from the COD remittance, if applicable. 

 • For Prepaid Shipments (Cash & Carry Model), freight charges must be cleared within the transit time. 

3) Freight Related: 

 • SPIL reserves the right to revise the shared quotation rates with a prior notice of one (1) month. RTO charges will be the same as the forwarding charges for each Air Waybill (AWB). 

4) Carrier Risk Claim: 

 • If the consignor opts for Carrier Risk, they must provide packing and unpacking videos of the damaged goods. 

 • The consignee must note any damage on the Proof of Delivery (POD) copy or Delivery Run Sheet upon receipt. 

 • No claim will be entertained if the consignor fails to provide product images and videos. 

 • The service provider requires a grace period of 45 days to process and settle any approved claim amount. 

5) Owner Risk Claim: 

 • No claim will be entertained if the consignor has opted for Owner’s Risk. 

6) Documentation & Compliance: 

 • The consignor must ensure that all required shipping documents (invoice, e-way bill, declaration, etc.) are provided before the time of pickup. 

 • SPIL reserves the right to inspect or verify shipments at any stage for security, compliance, or operational reasons. 

 • Any delay caused due to missing or incorrect documentation shall be the responsibility of the consignor.  

 • All consignments must comply with government regulations, transportation laws, and safety requirements applicable to the mode of shipment. 

7) Jurisdiction & Dispute Resolution: 

 • Any disputes arising out of or related to the shipment or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Delhi.